Cancellation Policy

Last updated: 19 July 2026

Before your call

If you have paid but not yet held your 30-minute call, you can request a full refund at any time by emailing [email protected]. Refunds are returned to your original payment method, normally within 5–10 working days.

Rescheduling

You can reschedule your call using the link in your booking confirmation. We ask for at least 24 hours' notice where possible. If you miss a booked call without notice, we will offer one rebooking; repeated no-shows may be treated as cancellation without refund of work already performed.

After your call

The 30-minute call is the live part of the service — once it has taken place, the work has begun and the fee for the call element is earned. If you cancel after the call but before your plan is delivered, we will complete and deliver your plan as normal unless you ask us not to; either way, no refund is due once the call has been held.

Your statutory rights

As a consumer you may have a 14-day cancellation right for services purchased online. By booking and attending your call within 14 days of purchase, you request that the service begins within the cancellation period; if you cancel before the call, you receive a full refund as above. Nothing in this policy affects your statutory rights.

If we cancel

If we are unable to deliver the service for any reason, you will be offered a new date or a full refund — your choice.